Healthmaster – A Software-as-a-Service Case Study



Healthmaster was experiencing the same pressures as many other software companies. School districts were asking Healthmaster to move to a Software-as-a-Service (SaaS) model. Smaller districts did not want to invest in the IT infrastructure required to run their client server application. By moving to the SaaS model, school districts could eliminate the up front licensing fees, server hardware purchases, and the bureaucratic obstacles involved in deploying new software through in-house IT teams.

One of the challenges Healthmaster faced with moving to the SaaS model was finding a hosting infrastructure that could offer 24x7 availability and meet their security requirements. After researching a number of different hosting options, Healthmaster selected Online Tech’s managed dedicated servers to host HealthOffice, their enterprise software solution that automates school health offices.


“We selected Online Tech as our SaaS hosting partner to meet the demands of our growing school district customer base,” says Martin Smith, CEO of Healthmaster. “Online Tech’s HIPAA compliant world class data centers deliver the high level of assurance that our web-based student health application will always be online and available to our customers.”

Since Healthmaster deals with medical records and is in the K-12 school environment, there were several FERPA (Family Education Rights and Privacy Act) and HIPAA (Health Insurance Portability and Accountability Act) law requirements. Online Tech offered all the environmental security, digital protection security, and tracking of system access log ins needed to meet these compliance requirements as a direct result of a long legacy of independent compliance audits including SAS 70, SSAE 16, SOC 1 2 3, and HIPAA.

As part of the agreement, Online Tech is delivering the entire SaaS hosting platform including fully managed hardware servers, 24x7 monitoring, operating system upgrades and complete management of any server issue that might arise. Each of Healthmaster’s servers are housed in one of Online Tech’s data centers designed to anticipate every potential power or network failures to eliminate the risk of any outage.

“Our partnership has benefited us greatly,” says Steve McGovern, Director of IT. “Online Tech has allowed us to meet our customers’ needs. In addition, Online Tech has allowed us the high availability and the ability to scale and expand our product lines for the future.”


  • Meet customer demands by offering SaaS model
  • Ability to scale and expand product lines
  • Met HIPAA and FERPA law requirements including environmental security & digital protection security


Healthmaster has become the worldwide leader in providing electronic medical record software and Medicaid billing for schools. As school districts recognize that educators are becoming community partners in assuring the proper health maintenance and welfare of school-aged children; districts are realizing the importance of electronic student health record documentation along with the financial benefits and legal liabilities. Healthmaster has worked with school districts across the country to deliver cost-effective, state-of-the-art solutions to school nurses, special education service providers and health care professionals.

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