Biotronic – A Server Colocation, Remote Offsite Backup and IT Disaster Recovery Case Study

 

THE CHALLENGE

Biotronic provides neurophysiological intraoperative monitoring services for hospitals across the United States. Hospitals, physicians, and patients count on Biotronic to report any changes in the brain’s neural signals during surgery. So Biotronic needed to make certain that their systems were up and running with no downtime.

As a growing company, Biotronic also began to realize that their corporate headquarters did not provide enough space for their increasing server environment. Other challenges they were facing were inadequate air conditioning as well as unstable power and internet connections.

Biotronic could not justify the capital costs to update or build a new data center. It was much more cost effective to outsource their IT infrastructure to a managed data center that already had the appropriate cooling, power and redundancy in place. In addition to giving Biotronic an ideal environment for their production servers, Online Tech’s unique advantage with separate data centers over 50 miles apart with separate power grids and network feeds, but connected by high-speed direct cable, offers Biotronic ideal secure and fast offsite backup and IT disaster recovery options. The combination of Online Tech’s high availability data centers for both production and offsite IT disaster recovery bring great value to Biotronic.

Besides the uptime and infrastructure requirements, Biotronic needed a SAS 70 certified data center to satisfy HIPAA compliance standards for patient privacy and data security. The SAS 70 audit is a nationally recognized standard for evaluating the process and security control procedures across the data center that is required by Sarbanes-Oxley. The SAS 70 certification demonstrates that the data center has the proper controls and procedures around physical and network security, environmental controls, system availability and performance and confirms that those controls have been followed consistently over time.

THE SOLUTION

Biotronic looked at several vendors before selecting Online Tech’s SAS 70 certified data centers. Judson Pitt, Biotronic CIO, found that Online Tech offered more personalized service than larger managed data center providers. “From the very beginning, I experienced very personalized service and support from Online Tech’s technical staff as well as their executive team. I didn’t feel like a number to Online Tech. When I contacted the operations staff, they knew who I was, calling me by name. I didn’t feel like I would get the same type of personalized service with other data centers than I did with Online Tech,” says Pitt.

They chose Online Tech’s high availability power architecture with no single point of failure in the power delivery – assuring a very high level of server up-time. Online Tech delivers HIPAA compliant hosting in their SAS 70 certified data center with all of the physical and network security features required to assure that an organization can comply with the HIPAA data privacy requirements.

“I can sleep soundly at night knowing that everything is running smoothly. With Online Tech’s SAS 70 certification I know everything is secure. The redundancy, power and battery backups, and people onsite gives me the confidence that everything will be up and running,” says Pitt.

Biotronic chose a hybrid model, hosting some services in the cloud and keeping certain data and applications local. With maintenance and upgrades managed entirely by Online Tech, Biotronic can host their data without safely and without worry.

ABOUT BIOTRONIC

Biotronic is one of the oldest, largest, and most respected providers of neurophysiological intraoperative monitoring services in the country. They work with more than 400 hospitals and over 850 physicians throughout the United States, and have over 175 neural monitoring technologists located around the country. Their success is a direct result of high-quality and cost-effective intraoperative neurophysiological monitoring services.

 

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