“As our product lines and client base have continued to grow, we have made proactive strides to make sure our clients receive best-in-class data center hosting service,” said Jason Yaeger, Director of Operations.
Since the beginning of the year, Online Tech has received Microsoft Certified IT Professional (MCITP), Cisco Certified Network Professional (CCNP), VMware Certified Professional (VCP), & Dell Equallogic SAN certifications.
In addition to expanding the knowledge base of its operations team, Online Tech has added additional IT professionals to strengthen its around-the-clock support.
“As our client’s needs have shifted to greater expectations of uptime and hands-on managed services, we have adjusted our staffing model accordingly,” said Mike Klein, President of Online Tech. “We are continually looking for ways to drive our ticket response time down closer and closer to zero.”
Klein reports that Online Tech’s private cloud and managed cloud hosting services have allowed them to grow by more than 39% in 2011 and reinvest in their support team.
About Online Tech
Online Tech (www.OnlineTech.com) is the leader in secure and compliant hosting services including private cloud hosting, managed cloud hosting, hybrid cloud hosting, managed dedicated servers, disaster recovery and offsite backup services, and Michigan colocation. Online Tech’s legacy of independent HIPAA, PCI, SAS 70 Type II, SSAE 16 Type II (SOC 1), SOC 2, and SOC 3 audits and reports ensures the security, privacy, and availability expected of a trusted service organization. For more information, call (877) 740-5028 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
