DataMail Services is a full service statement processing company servicing over 250 credit unions across the country. As the company has grown, their IT infrastructure has taken on a more critical role in the company’s success. With its continued expansion in the market, DataMail made the commitment to improve their disaster recovery capabilities to exceed their customers’ expectations.
In partnership with Online Tech, DataMail designed a disaster recovery system capable of automatic recovery to a separate data center in less than 60 seconds. DataMail is hosting their customer facing systems at Online Tech’s Mid-Michigan Data Center and running their disaster recovery servers in the Ann Arbor, Michigan data center 53 miles away. The data is replicated between the data centers using Double-Take Software’s Double-Take Availability solution which provides high availability and failover for physical and virtual servers.
“We originally selected Online Tech in 2003 for our customer-facing production servers,” says David Sikina, Director of IT for DataMail Services. “Since that time, we have had a very positive, long term partnership and Online Tech has grown and expanded their Michigan data centers. Online Tech’s second data center offered excellent geographic separation, power from a different grid, and near-instant network failover. Online Tech met all of our requirements for our disaster recovery plan.”
Online Tech provides automatic IP failover that allows the IP addresses of the hosted system to migrate to the second data center should the server or connection to the primary data center fail. Because Online Tech’s Michigan data centers are interconnected with Gigabit fiber, the failover is near instantaneous, and does not require DNS reassignment.
Dave continued, “We needed to host our servers in a SAS 70 certified data center because we work with financial institutions’ data and records. Our auditors took a detailed look at Online Tech’s SAS-70 audit report and found that Online Tech met every one of our data security and data center management processes.”
SAS 70 is a nationally recognized audit standard for evaluating the process and security control procedures across the data center that is required by Sarbanes-Oxley. The SAS 70 designation demonstrates that the data center has the proper controls and procedures around physical and network security, environmental controls, system availability and performance and those controls have been followed consistently over time.
“Online Tech’s Michigan data centers are top notch with redundancy built into each location,” says David. “Their support team is very capable and extremely proactive. When we have come to Online Tech with a problem to solve, they always take care of it.”
About Online Tech
DataMail provides traditional printed statements to electronic document delivery, presentation and archiving for financial institutions since 1992. DataMail Services helps their business partners to reduce their costs and improve their marketing methodologies while taking advantage of new technologies and services.