NEW (Nonprofit Enterprise at Work) removes technology hurdles through " npServ™, a shared IT services program that helps nonprofits cut costs, operate more efficiently and stay focused on mission. Through a generous grant from Online Tech, the largest Managed Data Center Operator in Michigan, npServ is able to leverage Online Tech’s data center services for the benefit of nonprofit clients in Michigan. These services include e-mail, data backup, and website hosting through Online Tech’s dedicated servers and backup services.
Recently NEW aided a Detroit-area nonprofit who had been without email for a week and had no access to their server. It had become nearly impossible for this organization to continue to serve their community without access to documents and email.
“As we started troubleshooting and eventually added them to our Linux thin client program, we learned that data security was a sensitive issue for the organization. Not only was there data that needed to be HIPAA compliant, but like many nonprofits, there was staff turnover creating an increasingly difficult challenge in maintaining institutional memory,” says Linh Song, Director of npServ™. Installing a fileserver with different permissions was a first step for the organization. But more importantly, this organization needed to make sure their critical data was saved and secure offsite. NEW was able to get this organization back up and running and set them up in Online Tech’s secure HIPAA compliant data center.
The npServ™ community is a group of nonprofit organizations that share technology infrastructure and support services. npServ™ is a combination of open source office technology, hosted at Online Tech’s data centers. With the npServ™ system, nonprofits don't need to purchase an expensive computer for each desk, small desktop devices replace the old desktop computer at a fraction of the cost. The npServ™ solution is simple to maintain and provides secure data backup through Online Tech’s service support, remote access, and email service.
Nonprofits that are part of the npServ™ community feel empowered by technology rather than stymied, “Like so many nonprofits, we were always struggling with information technology, working with a patchwork of donated hardware and printers. The npServ™ system has helped us advance our technologies in a way we could have never done on our own. This is a great example of how shared services can make a big impact, and ultimately help nonprofits fulfill their missions more efficiently,” says Jimena Loveluck of HIV/AIDS Resource Center (HARC).
About Online Tech
NEW is a 501(c)(3) management support organization serving southeast Michigan from offices in Detroit and Ann Arbor. NEW’s mission is to help nonprofits succeed by strengthening nonprofit management and offering solutions to issues facing the nonprofit community. Since its founding in 1993, NEW has developed and delivered programming to meet the changing needs of nonprofits, helping them fulfill their missions and better serve the community. NEW currently offers four programs: BoardConnect – board matching, training, consulting, and online resources; npServ –shared IT, administration, and specialized staffing services for nonprofits; ResourceConnect – personalized helpline, information, and resource referral for nonprofit management questions; and the NEW Center – a multi-tenant nonprofit facility with infrastructure and service offerings for tenants. These programs are delivered by NEW in southeast Michigan with BoardConnect also licensed to local service providers in western Michigan, the Upper Peninsula, and North Carolina. For more information, please visit www.new.org.