The Online Tech Customer Portal provides a dashboard, making it easy to: manage support incidents and user accounts; monitor data center status, server performance, and network bandwidth; and remotely reboot servers. The customer portal provides on-demand access to colocation or dedicated server data 24-hours a day, seven days a week.
"As we continue to focus on enhancing the customer experience, our clients asked for more on-demand tools to simplify their server management. The new customer portal will go a long way with providing both better server management tools and enhanced communication with our customers," said Cristina Yancura, technical support team member.
The data center portal features include:
- Online Support Incident Management System-- to submit new support cases, track and search support tickets and store documents and procedures that are specific to a client's data center application.
- Server and System Management-- to view real time bandwidth usage, bandwidth history and, Web site statistics; to manage e-mail accounts; and to remotely reboot servers.
- Monitor Online Tech Data Center Status-- to quickly view any operation issues and scheduled maintenance windows for all three Online Technologies data centers.
- Server Performance Monitoring-- (an optional feature) to monitor five key server operational parameters including: server memory, disk space, caching, network and CPU utilization with online reports.
In addition, Online Tech will use the portal to communicate with customers. This allows Online Tech to keep its customers up-to-date on future plans and new products and technologies being offered.
"This shows our focus on bringing a world-class experience to our world-class infrastructure, as we drive to put things online in an extremely user-friendly but secure manner," said Yan Ness, Online Technologies' chief executive officer. "This allows us to better collaborate with our customers as they manage their mission critical resources to continue to keep their data safe.
For more information, please contact Online Technologies at (734) 213-2020.
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