Proactive and Professional Support
Our clients don’t just hope that their servers work, they expect it. They expect that their data is secure and their servers are up and running 24x7 without any interruptions. Due to this, we not only move quickly and efficiently when something goes wrong but we are always on the look out for potential issues and quickly solve them before they become problems. With daily walkthroughs of our data centers, 24x7 monitoring of our high availability infrastructure, and lab testing of all new patches, most of our clients are unaware of all the issues we fix on a daily basis. We both prefer it that way.
What Proactive Support Means
- Daily monitoring of server status (onsite and offsite)
- Daily monitoring of disk space/memory
- Daily monitoring of backups, including shared storage space
- Fix-before-fail management
- Alert Handling in Real-Time (24 x 7)
- Customizable alerts
- Handling of issues so well you don't even know there are any
- Providing transparency and accountability to our clients
- Daily monitoring of Antivirus statistics
- Daily monitoring of important security flaws in software we support
